Top 10 Field Service Solution Companies - 2020
For an industry that predominantly manages its operations manually, the field service sector today has significantly evolved to adopt several facets of automation within its demography, generating efficiency standards previously unachievable. With the adoption of dynamic technologies such as cloud computing, AI, IoT, and much more, the industry is gradually ascending into a new dimension of technological sophistication where interoperability and analytics complement the fundamentals of modern-day field services.
The present-day field service industry is centered on customer satisfaction as it is vital to the success of any service organization. Field service companies are more in touch with their customer’s demands and needs and are making changes aimed at improving customer experience. Therefore, when customers seek instant resolution of issues in an era shaped by mobility and enhanced connectivity, field service personnel need to arm themselves with necessary tools that can quickly facilitate effective fixes. The smart mobile solutions of today imbued with augmented and virtual reality tools help service technicians to carry out complex maintenance or repair work efficiently.
The industry is also witnessing the prowess of AI in solving the puzzles like finding the right technician for the job, which is drastically bringing down the resolution timeframe. Moreover, AI-powered field service management software can make the best possible determinations for a host of factors such as inventory, scheduling, operational parameters, and more in mere seconds. On the other hand, IoT is playing a critical role in field services by delivering real-time data to technicians so that they can access essential customer and case information for faster task processing.
At this juncture, there is a wide variety of solutions and service providers entering the industry with a set of advanced and integrated field service solutions and services offerings. To help companies navigate through the best-of-breed field service solution and service providers, CIOReview has compiled a list of the 10 Most Promising Field Service Solution Providers 2020 and 10 Most Promising Field Service Consulting Companies 2020. The enlisted companies are transforming the field service operations and processes at the convergence of several disruptive technologies. Besides, the magazine also comprises insights from thought leaders in the sector on the industry trends, best practices, recent innovations, and their advice for the aspiring CIOs.
We present to you CIOReview’s “10 Most Promising Field Service Solution Providers – 2020” and “10 Most Promising Field Service Consulting/ Service Companies – 2020.”