Top 10 Field Service Solution Companies - 2020


For an industry that predominantly manages its operations manually, the field service sector today has significantly evolved to adopt several facets of automation within its demography, generating efficiency standards previously unachievable. With the adoption of dynamic technologies such as cloud computing, AI, IoT, and much more, the industry is gradually ascending into a new dimension of technological sophistication where interoperability and analytics complement the fundamentals of modern-day field services.

The present-day field service industry is centered on customer satisfaction as it is vital to the success of any service organization. Field service companies are more in touch with their customer’s demands and needs and are making changes aimed at improving customer experience. Therefore, when customers seek instant resolution of issues in an era shaped by mobility and enhanced connectivity, field service personnel need to arm themselves with necessary tools that can quickly facilitate effective fixes. The smart mobile solutions of today imbued with augmented and virtual reality tools help service technicians to carry out complex maintenance or repair work efficiently.

The industry is also witnessing the prowess of AI in solving the puzzles like finding the right technician for the job, which is drastically bringing down the resolution timeframe. Moreover, AI-powered field service management software can make the best possible determinations for a host of factors such as inventory, scheduling, operational parameters, and more in mere seconds. On the other hand, IoT is playing a critical role in field services by delivering real-time data to technicians so that they can access essential customer and case information for faster task processing.

At this juncture, there is a wide variety of solutions and service providers entering the industry with a set of advanced and integrated field service solutions and services offerings. To help companies navigate through the best-of-breed field service solution and service providers, CIOReview has compiled a list of the 10 Most Promising Field Service Solution Providers 2020 and 10 Most Promising Field Service Consulting Companies 2020. The enlisted companies are transforming the field service operations and processes at the convergence of several disruptive technologies. Besides, the magazine also comprises insights from thought leaders in the sector on the industry trends, best practices, recent innovations, and their advice for the aspiring CIOs.

We present to you CIOReview’s “10 Most Promising Field Service Solution Providers – 2020” and “10 Most Promising Field Service Consulting/ Service Companies – 2020.”

    Top 10 Field Service Companies

  • 1

    ClickSoftware is a field service management software provider, offering cutting edge cloud-based field service management & workforce management solution to optimize each service interaction to delight consumers, differentiate from competitors, and drive revenue streams. The company develops software that is used by service organizations to schedule and dispatch field service employees. Their software contains high-level decision-making algorithms that help managers optimize their business practices, helping them complete more calls

  • 2

    A pioneer in the field service management space, Field Squared is the industry’s first unified field service management process automation platform. As a cloud-based SaaS solution provider, the company is flexible, scalable, and purpose-built to optimize the effectiveness of the mobile workforce in the field. Centering on business process automation, Field Squared facilitates enterprises to digitally transform and streamline their field service operations, from the frontline to back-office systems. Its robust platform delivers predictive analytics for proactive planning and interoperability across existing business systems-including legacy solutions-without the need for any software development or ongoing application maintenance and no coding required

  • 3

    A software technology company specializing in smartphone and cloud based mobile workforce solutions, perfect for any business with employees in the field.It is a complete smartphone and cloud-based solution for your employees in the field, your office workforce, and your customers.MobiWork's business mobility solutions improve productivity, information exchange, and customer satisfaction. The company's powerful mobility solutions are deployed in minutes, highly configurable, easily integrated with your existing software and reflect best business practices

  • 4

    Real Green Systems’ solutions help organizations in managing their day-to-day business, become more efficient, and grow with greater ease. The company’s portfolio of integrated sales, automated marketing and business operation solutions help startup and enterprise field service companies reduce redundancies and costs, while increasing efficiencies and revenue. Real Green Systems’ cloud solution software – Service Assistant, is built to manage and grow businesses with software and marketing innovations designed specifically to help service industry companies thrive. With Service Assistant and the company’s Mobile Live software, an entire business is literally at the customer’s fingertips – wherever they may be present

  • 5

    Service Works provides a completely unified cloud based platform for management of dispatch, inventory, point of sale, accounting, and real time tracking for the field service industry. Service Works has collaborated with Rackspace for its cloud services as it has the most comprehensive framework for establishing and maintaining information security best practices. Service Works is a full-fledged enterprise-level software and it is an end-to-end platform that can suit SMBs to large enterprises. ServiceWorks digitally transforms the service industry. ServiceWorks was established in 2013 and till date the company has served more than 1100 clients

  • 6

    SYNCrew has developed an application that’s simple-to-use, but powerful in delivering enhanced productivity and reduced labor costs to field servicing companies. SYNCrew’s solution helps businesses to achieve higher profits by streamlining the field workforce. One of the key aspects of SYNCrew is that it is integrated with photo record feature, which allows managers to keep track of the employees’ working hours, reduce labor costs, and also keep an eye on any projects at risk of going over budget. SYNCrew also addresses the language issues by supporting ten languages, making it easy to use for everybody

  • 7

    TESCO is an Eastern Specialty Company that provides safer products in the industry and has designed the first-meter test switch to promote more reliable field operations. The company has also developed the first load boxes and transformer burden test equipment and became the industry standard for electric meter testing. Utilities all across North America have used and relied on TESCO products. TESCO develops and delivers artificial loads and burdens, test switches, wattmeter test accessories, and a full range of meter testing operational support needed in today's competitive and changing market

  • 8



    Augment is an AR platform, enabling users to visualize 3D models in real-time and the real environment at scale. The company is a 3D platform and augmented reality product visualization that deploys mobile augmented reality solutions for field sales, eCommerce, education, and more. Field sales reps simulate products in real size in their customer's environments and close deals more efficiently. Augment AR viewers can integrate into businesses existing sales systems and easily create complicated AR scenes with multiple products at a time

  • 9



    FieldPulse is a field service management software provider that makes it easy for various service organizations such as specialty contractors, electrical contractors, HVAC contractors, remodeling contractors, and many more businesses to move from pen and paper to the digital age. With FieldPulse, businesses can schedule jobs, send itemized proposals and invoices, and even receive payments through their phone. Designed for the requirements of independent, family, and locally-owned businesses, FieldPulse helps managers regain control and run their businesses the way they want to. FieldPulse's goal is to create an all-in-one software for small service businesses

  • 10



    IFS is the industry-pioneering field service management solution provider that develops and delivers enterprise software for consumers around the globe. From managing works orders, parts, and assets to contracts, warranty, invoicing, and billing, IFS brings organizations a complete, connected field service management software for delivering exceptional service to every customer, every time. The company employees support more than 10,000 customers worldwide from a network of local offices and through IFS' growing ecosystem of partners