Top 10 Field Service Consulting/Service Companies - 2020

 

For an industry that predominantly manages its operations manually, the field service sector today has significantly evolved to adopt several facets of automation within its demography, generating efficiency standards previously unachievable. With the adoption of dynamic technologies such as cloud computing, AI, IoT, and much more, the industry is gradually ascending into a new dimension of technological sophistication where interoperability and analytics complement the fundamentals of modern-day field services.

The present-day field service industry is centered on customer satisfaction as it is vital to the success of any service organization. Field service companies are more in touch with their customer’s demands and needs and are making changes aimed at improving customer experience. Therefore, when customers seek instant resolution of issues in an era shaped by mobility and enhanced connectivity, field service personnel need to arm themselves with necessary tools that can quickly facilitate effective fixes. The smart mobile solutions of today imbued with augmented and virtual reality tools help service technicians to carry out complex maintenance or repair work efficiently.

The industry is also witnessing the prowess of AI in solving the puzzles like finding the right technician for the job, which is drastically bringing down the resolution timeframe. Moreover, AI-powered field service management software can make the best possible determinations for a host of factors such as inventory, scheduling, operational parameters, and more in mere seconds. On the other hand, IoT is playing a critical role in field services by delivering real-time data to technicians so that they can access essential customer and case information for faster task processing.

At this juncture, there is a wide variety of solutions and service providers entering the industry with a set of advanced and integrated field service solutions and services offerings. To help companies navigate through the best-of-breed field service solution and service providers, CIOReview has compiled a list of the 10 Most Promising Field Service Solution Providers 2020 and 10 Most Promising Field Service Consulting Companies 2020. The enlisted companies are transforming the field service operations and processes at the convergence of several disruptive technologies. Besides, the magazine also comprises insights from thought leaders in the sector on the industry trends, best practices, recent innovations, and their advice for the aspiring CIOs.

We present to you CIOReview’s “10 Most Promising Field Service Solution Providers – 2020” and “10 Most Promising Field Service Consulting/ Service Companies – 2020.”

Top Field Service Consulting/Service Companies

Contractor in Charge is at the forefront of empowering plumbing, HVAC, and other service trades business owners through a complete virtual office solution. Contractor in Charge’s solution is offered in such a way that it can be supplemental to their existing staff, or it can be a complete replacement solution for their staff. The company’s wide range of services includes customer care, bookkeeping and accounting, and other office administrative services. The company is also skilled and certified in cash flow coaching, dispatch, payroll, and more, which help business owners to run their business better while dedicating time in training and improving their field technicians to deliver quality projects and services to customers

Agelix Consulting

Agelix Consulting

Agelix Consulting is one of the leading field service providers. The firm’s field management solution offers a fully integrated cloud-enabled SaaS platform that can aid organizations in managing a wide range of aspects of its service management functionalities, in a streamlined and effective manner. Agelix Consulting’s field management tools go beyond what a generic ticket management tool can offer. It supports modules support appointment booking, resource scheduling, inventory/ logistics management, order management, expense recording, and much more. The tools also have seamless integration with several external ticketing and CRM systems

AMT SYBEX

AMT SYBEX

AMT-SYBEX has established itself as the leading provider of field-based work management solutions. The firm’s solutions enable organizations to mobilize their geospatial data using fast, proprietary mapping tools and customized business workflows. AMT-SYBEX’s map-based review, mark-up, and editing tools allow companies to improve data quality by capturing all the data needed for the purpose. The firm’s powerful mobile spatial solution, designed for field-based work management, is optimized for smartphones, tablets, and portable computers running on Windows, iOS, and Android. The above capability allows organizations to optimize their use of field technologies by seamlessly adopting all aspects of the enterprise from a data, task, as well as business perspective

Field2Base

Field2Base

Field2Base is a prominent name in the field service provider’s arena. The company is dedicated to offering field service professionals with products that can automate their everyday tasks. Field2Base’s field service automation software enables an organization to capture accurate data in the field, such as GPS information, job site photos, and customer signatures. The captured data can also be sent to the organization’s office staff. Such swift processing eliminates waiting time that is associated with paperwork. Field2Base’s platform can even help reduce an organization’s time to invoice, which can gradually boost cash flows in the short and long-term

IMMCO

IMMCO

IMMCO is one of the leading field service solution providers, delivering engineering, geospatial, and software services to leading companies in the broadband and telecommunications industries. The company specializes in network design, geospatial data services, and software development. With over 350 RF, Fiber, GIS, and software engineers, IMMCO has been committed in all phases of network development globally. IMMCO has in-depth experience in creating custom software to boost the value of legacy systems. This comprises technology for GIS data services, construction workflow, design quality control, and asset management

Kinettix

Kinettix

Kinettix is the global leader in providing IT field technicians and break/fix dispatches to enterprises and managed service providers. Kinettix serves its clients’ needs using a wide array of technical competencies. The company’s mission is to alleviate the pain points often experienced with global deployments by field services teams. Utilizing its vast experience and global resources, Kinettix takes the complexities out of multi-site and enterprise-level global deployments and creates a transparent plan of action that can ensure repeatable and reliable success

Penrod Software

Penrod Software

Penrod is the well-known name in the field service providers' domain and is a consultative team of salesforce, healthcare, and life sciences experts that revolutionizes the way organizations do business. By implementing tailor-made salesforce solutions to accommodate individual companies specifically, the company centers on optimizing the experiences of its clients, partners, and ultimately patients to generate the best possible results. Penrod's Field Service Lightning is the solution to deliver prompt onsite collaboration from practically anywhere - with or without the internet. With Field Service Lightning, businesses can intelligently and efficiently assign cases to the right resources, increasing accuracy, employee productivity, and decreased user wait time

ServiceMax

ServiceMax

Enterprise companies across the globe are turning to ServiceMax to help them lead in the area of field service. The combined power of ServiceMax’s field service management and real-time communication solutions enable its customers to transform their service from reactive break-fix model to predictive service that minimizes unplanned downtime. ServiceMax also supports technicians in the field with equipment information they need to deliver fast, comprehensive service, even when the internet is not available. ServiceMax processes more than two million work orders every month, created by more than 350,000 technicians around the world, servicing more than 200 million units of equipment

ServicePower

ServicePower

Trusted by field-service organizations around the world, ServicePower provides an exceptional customer experience while delivering significant operational efficiencies. The company offers the only SaaS platform that helps enterprises efficiently manage both employed and contracted workforces. It also provides a fully managed network of contracted service providers to enable on-demand field service delivery in urban and hard-to-reach locations. ServicePower connects every aspect of the field service value chain through the use of technology that enhances business efficiency and customer satisfaction while lowering costs. This field service provider is uniquely positioned to offer connected workforce management solutions

Single Source Systems

Single Source Systems

Single Source Systems holds expertise in field management services. The firm's solutions offer the next generation of enterprise business intelligence and analytics platforms. The two prominent field service solutions offered by Single Source Systems include CloudSuite Industrial and CloudSuite Field Service. The firm's excellent field service solutions feature advanced service-functionality as well as company-wide access to data. Organizations are able to make the most of their service opportunities with the company's offerings, thereby gaining a competitive edge to build trust and long-term relationships with customers