Top 20 Field Service Solution Companies - 2016
The field service technologies are increasingly becoming a strategic contributor to revenue growth, customer satisfaction and competitive differentiation for enterprises. Components such as smartphones, field computers, laser range finders and bar code readers are helping companies to maximize the benefits from people, processes and tools in the field. They also help companies to have a better understanding of service costs while providing superior service.
To facilitate these benefits, it is necessary for the field service enterprises to connect equipments with technicians’ mobile devices and back office in real-time. Information captured from the field provides diagnostics and performance metrics that mitigate issues, as well as track patterns and trends for long-range planning. Further, with integrated features like GPS-tracking, supervisors can monitor activities performed by the field force, and effortlessly collect and maintain data about field sales representatives. This will help them make better, informed decisions and improve the productivity.
To help CIOs and CEOs select the best technologies in the field service arena, we present to you the “20 Most Promising Field Service Solution Providers 2016.” The companies featured in this issue exhibit extensive business knowledge, along with in-depth, integrated, and innovative strategies in the field service arena. The listing provides a look into how the solutions work in the real world so that organizations can gain a better understanding of what technologies are available, and how they shape up against competition.