SYNCrew: Simplifying Field Service Operations

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John Cranston, Co-Founder
The field service industry today is being completely driven in exciting new directions by the integration of a range of new technologies. These groundbreaking technologies are helping field service companies gain greater visibility, efficiency, and profitability. However, a majority of the existing technologies have few drawbacks that hinder the smooth workflow of field management processes. The major pain points of the existing applications are the complicated user interface, multiple confusing options, and the language barrier, which makes it difficult for a field executive to operate. “Not all people in the field are great with technology; if those who are not tech-savvy cannot use the app, the company cannot rely on the app and the benefits do not materialize,” says John Cranston, Co-Founder at SYNCrew.

To overcome these issues, SYNCrew has developed an application that’s simple and powerful to deliver enhanced efficiency, productivity and reduced labor costs for field servicing companies. SYNCrew’s solution helps businesses to achieve higher profits by streamlining the field workforce. One of the key aspects of SYNCrew is that it is integrated with photo record feature, which allows managers to keep track of the employees’ working hours, reduce labor costs, and also keep an eye on any projects at risk of going over budget.

The platform allows owners to check if the managers are keeping costs under control and verify which projects are at risk daily or weekly. SYNCrew also gives owners the information to take action and get things back on track before the project is done.

On the other hand, employees can use the photo recorded through SYNCrew as a lasting proof of their work and can see all their working hours easily. Workers can easily send photos with notes about their on-site issues and update their managers about project progress. SYNCrew also addresses the language issues by supporting ten languages, making it easy to use for everybody.
One of the highlights of the GPS-enabled Photo Clock-In feature of the application is the guarantee it gives in terms of the accuracy of the worker’s location. Companies get transparency as to how many actual hours are their workers spending on work. Managers can make use of the scheduling feature where workers are notified of new events, meetings, and daily tasks, this makes it easier to gather workers without any hassle. The endless list of features ascertains that SYNCrew can be customized to serve any business best.

SYNCrew configures each system according to various client needs, integrated with support lines to assist each user on the field. Anybody can contact SYNCrew and get help in no time. The company has experts who understand the system and helps in solving problems that commonly emanate from field personnel. The Support is available in four languages- English, Spanish, Portugese, and Italian, which employees make use of for different clients.

To better highlight the unique value proposition of SYNCrew, Cranston mentions a customer success story from their archive. The client is a property manager and had the job of looking after maintenance and construction work of properties under him. The biggest pain point for such property managers is moving from one property to another and also keeping a watch on the workers on top of the other responsibilities. So, the client was finding it hard to manage everything at once. After getting SYNCrew on board, the client was able to ward off inefficiencies in their day-to-day job. Firstly, the client realized that they weren’t routing employees as efficiently as they could. Secondly, with the scheduling and preview routing features, the client was able to look after each employee’s productivity. The same labor force was able to do 15 percent more work with no additional cost. All this led to profit maximization for the client.

For future developments, SYNCrew relies on ongoing use cases, which help them to modify their application as and when required. By enhancing the app, the company intends to make it a user-friendly and meaningful solution that caters to client needs in every way. In the near future, the company is planning to focus on a growing customer base.

Company
SYNCrew

Headquarters
San Francisco, CA

Management
John Cranston, Co-Founder

Description
SYNCrew has developed an application that’s simple-to-use, but powerful in delivering enhanced productivity and reduced labor costs to field servicing companies. SYNCrew’s solution helps businesses to achieve higher profits by streamlining the field workforce. One of the key aspects of SYNCrew is that it is integrated with photo record feature, which allows managers to keep track of the employees’ working hours, reduce labor costs, and also keep an eye on any projects at risk of going over budget. SYNCrew also addresses the language issues by supporting ten languages, making it easy to use for everybody

SYNCrew