Rafael Gutierrez, CEONowadays, augmented, mixed and virtual reality solutions—epitomized by immersive headsets—are successfully transforming businesses at the enterprise level thus debunking the popular perception that digital reality is suitable for recreational use only. One industry that is already greatly benefiting from augmented reality is field services. In order to enable truly connected service delivery and achieve superior competitiveness, field operators aim for high-confidence decision with low error rates, which further demands access to sensor and other data, expert help and relevant information while repairing an asset in the field, all in real time.
Enter Jujotech. A fast-growing software company, Jujotech offers efficient and low-cost augmented and mixed reality solutions to enable connected field workers with hands-free applications. Specializing in data and IoT analytics ingestion to generate actionable insights, Jujotech helps connected field workers with its Fusion Remote and Fusion AR products that work cohesively to enable audio-video communication and information and knowledge exchange. “Transformation is met where innovation and technology intersect,” begins Rafael Gutierrez, CEO at Jujotech. “At a time when the new business model in the industry revolves around the connected field worker, we empower field operators with not only embedded intelligence in mobile devices, machines, and equipment, IoT-ready, and cloud-based intelligent service but also connect them with hands-free communication via smart headsets. This helps in peer-to-peer or peer-to-expert communication, in other words, enabling the experts or peers to ‘see what field workers see and know what they know,’” says Gutierrez.
Jujotech’s solutions allow field workers to collaborate with any remote expert to troubleshoot issues, share what they see, and work together to solve complex problems in a matter of minutes. The company takes pride in extending its cutting-edge yet highly-affordable technology to field workers to transform both the quality and delivery of services in the field. “The actionable information and intelligence in field workers’ hands, in this particular case their eyes, promise to bring about more than 30 percent productivity gains, 20 percent improvement in uptime and reduction in training costs by more than 80 percent,” mentions Gutierrez. From the enterprise IT integration standpoint, Fusion Remote is offered using a familiar Skype for Business that is fully interoperable with Microsoft Office 365.
The company empowers field operators by connecting them with hands-free communication with smart headsets
This solution integrates communication with augmented reality that enables hands-free audio-video calls whereby the user can make any call by speaking out a name in his address book. Jujotech also automates the paperwork in the field by enabling check-lists, message logging, and picture sharing with annotations.
While modernizing field service operation with audio-video-data communication, Jujotech addresses multiple challenges in the industry: one, to deliver assistance to field workers just in time; two, to bring secured communication between field workers and remote experts; and three, to deploy low-cost training programs. Jujotech’s real-time augmented reality and hands-free technology accessible through smart glasses or other mobile devices enable field workers to glean just-in-time actionable digital content triggered by IIoT analytics or by image analytics in the field. Furthermore, the company uses end-to-end encryptions in their solutions to offer high security in the communications and end up the process with a secure sign-off.
In one example, Jujotech assisted a field service support company to provide their service technicians with a unified communication solution for maintenance and repairs on the field. The client was facing crunch time to assist its customers as their workforce lacked the knowledge to operate a complex system. Jujotech addressed this problem by providing them with headsets suitable for troubleshooting, assessment and rapid resolution of field issues with the help of remote experts present in the factory.
With their bases in the U.S. as well as Europe, the company plans to expand to the Asia Pacific region. “We have added six languages in our software to make it easier to use globally,” says Gutierrez. The multi-language feature helps to share files and information even if the user isn’t familiar with English. The company will continue to revolutionize the industry by bringing the remote assistance to connected field workers through their services and support.