With the increasing penetration of cloud computing and related technologies, such as Internet of Things (IoT), big data, and serverless architecture, the demand for cloud FSM solutions and services among enterprises is gaining huge traction. The cloud Filed Service Management (FSM) market size accounted for $903.7 Million in 2016 and is projected to reach $2,254.5 Million by 2022, at a Compound Annual Growth Rate (CAGR) of 17.3 percent during the forecast period. The major vendors providing cloud FSM services are Industrial and Financial Systems AB (Sweden, Europe), ServiceNow, Inc. (California, US), Saleforce. com, Inc. (California, US), SAP SE (Germany, Europe), Oracle Corporate (California, US), International Business Machines Corporation (New York, US), ServiceMax, Inc. (California, US), Acumatica, Inc. (Washington, US), Microsoft Corporation (Washington, US), and Astea International Inc. (Pennsylvania, US).
Customers today are looking for a platform that allows users to automatically build and dispatch the most efficient schedule and stay on top of work as changes happen throughout the business day. Requirements such as an extensive range of scheduling, shipping, and optimization tools to enable a mobile workforce to transform into becoming more competent and efficient. Field service businesses can choose the level of automation they require to manage shifts, tasks, appointments and perform ‘what-if’ analyses on potential schedule changes. Planned and emergency service work need to be prioritized and completed first, quickly and in line with organizational goals to keep costs to a minimum or meeting SLA’s. Required Platform detail Solution categories entail; Scheduling and Dispatch, Service Project Management, Mobile FSM, Reporting and Analytics, Work Order Management, Warranty Management, Inventory Management, Billing and Invoicing, and Tracking and Performance Management.
FieldBuddy™, a Salesforce Force Solution, is an excellent FSM example, provider of cloud-based software built for managing Field Service Automation Monitoring and Management. FieldBuddy provides Mobile Field Service Automation which allow technicians to select products from their In-house inventory or Vendor locations, create a Purchaser Order or Invoice in real-time, and have the customer sign off electronically on their iPad or Android Tablet. FieldBuddy drives improved visibility and information sharing in the field, via out-of-the-box, configurable and customizable mobile applications. With the InterWeave Payment Gateway and Accounting System integration, it enables anytime, anywhere access to information and connects mobile workers to the back-office, customers, and equipment in real-time, empowering the entire business to make better business decisions. It also encourages team collaboration and reliable, timely data capture, assisting customers in speeding up time to invoice, tracking work progress throughout the day, and enhancing workflow compliance and standardization throughout the organization.
InterWeave is designed to help enterprises and mid-market companies quickly and affordably build, deploy, and support new technology-driven, cloud-based field service solutions
The InterWeave Payment Gateway and Accounting System integration for FieldBuddy is in real-time; updating inventory, creating accounting transactions, reports and dashboards; all processing in the background.
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