ServicePower: Mobile Workforce Management Made Simple

Businesses in the field service arena have reached a prodigious transformation by leveraging an array of technology trends such as the Internet of Things (IoT), advanced analytics and business intelligence tools, and mobile integration. For workers and employers alike, the mobile revolution epitomizes a sea change in productivity and the very nature of business. As telematics and workforce management solutions become more integrated with mobile devices in the field service arena, the opportunity to increase work rate and efficiency has grown rapidly. According to an IDC forecast, the U.S. mobile workforce population will grow from 96.2 million in 2015 to 105.4 million in 2020, accounting for nearly three quarters of the total U.S. workforce. “At a fundamental level, the two pain points a field service organization must address are propelling business success through customer satisfaction and having a clear visibility of work order management,” explains Marne Martin, CEO, ServicePower. A frontrunner in mobile workforce management and work order management, the Stock-port, UK based ServicePower works closely with clients to ensure true return on investment across multiple labor sources, with a single platform.

The company’s novel platform provides work order management, forecasting, optimized scheduling, and configurable mobile functionality across multiple devices to improve profits and curb scheduling costs. “For ServicePower, it is not just about addressing the process to ensure smooth flow of operations, but also about leaping to the next level of performance. We cater to large enterprises through the SMB market, all of which demand robust, secure, and scalable mobile workforce management technology,” Marne says.

Unleashing Productivity

Connecting all aspects of field service value chain by fostering innovation, ServicePower accelerates business efficiency gains, boosts customer satisfaction, and manages product development using an agile methodology. The company identifies stakeholders—both inside and outside of the business, prioritizes enhancements, and moves quickly to release by working in sprint cycles across the development teams. “ServicePower’s software provides a seamless end to end solution that addresses the mobile workforce management process, while also giving a competitive edge,” says Marne. Enabling the evolution of proactive service management, the firm’s patented and industry recognized optimization technology improves efficiency and productivity, maximizing field resources. “We are not only passionate about our powerful technology from the software side, but the software’s ability to drive the evolution of business processes and new revenue models,” Marne adds.

Fostering an integrated, cohesive mobile workforce management platform, the firm’s ServicePower Unity provides enterprises the capability to manage the complete service cycle
from work order management, route optimization, and business intelligence in a completely SaaS deployment.

Driving Real-Time Business Value

Competing in an industry where Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) are popular, ServicePower initially focused on an artificial intelligence algorithm driven optimization engine to schedule complex workforces. “We solve the fundamental field service challenges with algorithm based, backend technology,” Marne says. “We recognize that a key aspect related to increased productivity is our scheduling optimization product which maximizes the employed workforce,” she adds.