David Yarnold, CEOWith the increased availability and utilization of trends such as IoT, big data, and mobile device integration, businesses are taking field service to next level. Field service technicians equipped with appropriate information allow businesses to make right decisions, collaborate with workers, and decrease truck rolls by finishing the job on real-time basis. However, organizations have increased their focus on security and are demanding one provider to deliver all functionalities and modularity to manage their work, workers, and assets out in the field. Well positioned to cater the current need—Pleasanton, CA based ServiceMax, delivers solutions on cloud and mobile software to empower field service experiences for their clients’ customers. “We are rethinking field service, and delivering cutting edge technology to help companies perfect service delivery, drive revenue and growth, and delight customers,” says David Yarnold, CEO, ServiceMax.
ServiceMax provides complete end-to-end mobile and cloud-based solutions for more than 20 million workers around the world who install, maintain, and repair machines in various industries. “The digital revolution has completely taken over and improved the way companies of all types do business, and technology has matured to a point where field service is no exception,” adds Yarnold. The company provides ServiceMax Suite—a complete range of field service applications that includes contract entitlements, scheduling and workforce optimization, inventory and parts logistics, while providing mobility, social collabora¬tion, and real-time customer and partner portal access. Delivered in the cloud, ServiceMax Suite allows the user to focus on field service with quick deployment, world-class security, ease of customization, and service revenue. The product suite is developed on Salesforce platform and delivers secure access to client’s information 24*7 basis on any device from anywhere.
ServiceMax Suite allows customers to focus on field service with quick deployment, world-class security, ease of customization, and service revenue. In addition, the company offers ServiceMax ProductIQ that enables firms to create and manage connected field services for elevating proactive management and greater productivity. ProductIQ utilizes IoT to enable customers take benefits of advanced diagnostics coupled with service and parts information that fastens service delivery and reduce resolution time.
We are rethinking field service, and delivering cutting edge technology to help companies perfect service delivery, drive revenue and growth, and delight customers
ProductIQ mobile app also allows the user to deliver real-time installed base data. Adding more to the company’s product portfolio is ServicePulse that efficiently collaborates around various areas and offers accurate business insights to executives and field workers. Moreover, by installing ServiceMax’s ProductPulse even the internet-connected machines are enabled to post feeds regarding issues.
Many customer success stories of ServiceMax are testaments to its efficiency in delivering field service management applications. One of the ServiceMax’s customers, Tundra Process Solutions was facing challenges in updating and streamlining their service operations to make each technician more effective and enhance field service efficiency while decreasing overhead and non-billable time. The company installed its solutions such as ServiceMax Suite and ServiceMax Mobile for iPad and enabled its customer to scale their current operations for growth, and even assisted them to ramp up new technicians as they expanded their team.
In order to improve margins, growth, and differentiation delivered by its customers, ServiceMax continuously develops tools that provide firms—better insights, mobile apps, and workflows to deliver expected outcomes and achieve operational excellence. Recently, the company has launched a set of new products in its Spring 2016 release that include—ServiceMax Service Performance Metrics, ServiceMax Catalyst, and ServiceMax Field Service App that supports Finnish and Japanese language. “The impact of ServiceMax is simple: lower costs, greater efficiency, happier customers; all while increasing revenue,” concludes Yarnold. “We are a company of innovators, thinkers, and doers who care passionately about changing the world of field service.”