Service organizations are in the midst of a business model transition in terms of delivery, customer interaction and developing new lines of revenue. The industry is wrought with challenges such as labor and knowledge shortage, escalating customer demands and the migration from a reactive to proactive based service model. “Our services empower service organizations to make it easier for their customers to conduct business with them, thus deepening customer loyalty,” explains Oskin.
Founded over five years ago, Jolt Consulting Group’s expert knowledge and understanding especially in the field of business process re-engineering, and service software implementation is defining success for its esteemed clientele. Maintaining a focus in the service industry, the company offers business consulting, technology evaluation and implementation, and managed services.
Our services empower service organizations to make it easier for their customers to conduct business with them, thus deepening customer loyalty
In its endeavor to strategically grow their managed service offering, Jolt emphasizes on catering to mid-market IT firms with limited budgets that want to take full advantage of sophisticated infrastructures utilized by large enterprises. “The demand for our managed services has even surpassed our most aggressive expectations,” says Oskin.
With its customer-centric approach, Jolt has assisted several clients, including ORR Protection Systems, Gosiger, and Comfort Systems improve their customers' experience while also creating operational efficiencies. Through its 100+ consulting engagements, Jolts helped these clients and others by providing better insight into their service challenges, aiding in identifying and selecting appropriate technologies and ultimately implementing the technologies to realize their business goals.
In addition to consulting services, Jolt is also transforming the service landscape by providing innovative product solutions such as a Salesforce to QuickBooks integration product that seamlessly integrates data across those platforms. In addition, Jolt is providing analytics products by combining Tableau’s leading analytics software with their domain expertise to enable service organizations to gain greater visibility into service operations.
The company’s bench strength of an experienced team with the ability to efficiently deliver service solutions stands as its key differentiating factor. Moving ahead, “We continue to diversify our partner network and grow our offerings as we seek to remain the leading consulting organization in the service industry,” states Oskin.