Top 10 Field Service Solution Companies – 2021

Field service organizations were one of the heavily hit sectors in the wake of the COVID-19 pandemic. Many field service organizations were forced to shut down their operations and look for an alternative to offer customer service. However, every challenge brings an opportunity, and the sector has embraced it with open arms. Organizations are increasingly looking for alternative ways to offer their field services by leaning on leading-edge technologies. Today, the focus of field service organizations has shifted to predictive and proactive maintenance, and there is a lot more emphasis on digital diagnosis, claims, and customer service. There is also a swell in the usage of mobile applications and application programming interfaces (API) to improve service delivery.

Notably, automation is the essential growth driver for field service organizations today. It enables service representatives to work more productively and open up value-added selling opportunities. The advent of cloud-based solutions has increased the accessibility to key customer information and inventory data, enabling service representatives to provide more personal and enhanced customer service. Such software platforms also offer a diverse range of functions, including licensing history, customer interaction, technician scheduling, and much more.

Meanwhile, predictive maintenance is touted to be the future of field service. Leveraging artificial intelligence (AI), machine learning (ML), and data analytics, equipment failures can be predicted before they happen. It enables appropriate preventative measures to avoid unexpected failure and decrease maintenance costs.

While remote service is not a novel idea in field service, remote or contact-less service has become the front and center of the sector today. The advancements in AI, augmented reality (AR), and the internet of things (IoT) enable this seamlessly. In situations where contact-less services aren’t possible, organizations are also evaluating the feasibility of sending equipment to the customer’s location and give them a digital walk-through of the repair.

At this juncture, there is a variety of field service solution providers available in the market that cater to the different needs of organizations. To help them choose the solution provider that best fits their requirement, CIOReview has compiled a list of the 10 most promising field service solution providers. The enlisted companies are the frontrunners in the market that provide a wide span of features. Besides, the magazine also comprises insights from thought leaders in the sector on the industry trends, best practices, recent innovations, and their advice for aspiring CIOs.

We present to you CIOReview’s, “10 Most Promising Field Service Solution Providers – 2021.”

Top Field Service Solution Companies

Open Source Integrators provides open source business process consulting and improvements

Offers purpose-built automation technology stack that empowers businesses to achieve greater profitability and operational efficiency

Accruent

Accruent

Accruent is the world’s leading provider of intelligent solutions for the built environment –spanning real estate, integrated technology systems, and the physical and digital assets they connect

FieldAware

FieldAware

FieldAware’s field service hub simplifies field service management and puts the focus of our technology where it matters most — in the field. FieldAware is proud to have leaders who understand the future for our company, who challenge its employees to push for their best, and who have a heart for serving customers with authenticity

FieldEdge

FieldEdge

FieldEdge’s flagship products, FieldEdge and Electronic Service Control (ESC), are comprehensive service management solutions that enable home service contractor companies to easily manage customers, work, and finances. FieldEdge and ESC provide the tools and features growing and profitable service companies need for success. FieldEdge, formerly dESCO, is the leading provider of innovative service management software for the home services industry

MobiWork

MobiWork

MobiWork® is a leading provider of smartphone and cloud-based mobile workforce software solutions for any business with employees in the field such as field services, logistics, equipment management, field sales and field marketing organizations. MobiWork® award winning and innovative (5 US patents awarded) phone and cloud-based mobile workforce software solutions deliver increased productivity, cost savings, real time visibility, rich data capture and exchange, improved customer engagement and satisfaction. They are easy to use and provide the entire organization (employees in the field, office workforce & customers) with everything they need before, during and after each job

Service Works

Service Works

ServiceWorks digitally transforms the service industry. ServiceWorks simplifies jobs, dispatch, inventory, point of sale, real time tracking and accounting. ServiWorks offer a unified cloud based platform to run complete business operations. The company goal is to automate many of the everyday chores in business so business owners can focus on doing their job

ServicePower

ServicePower

ServicePower is a leading field service management software company focused on providing an exceptional customer experience, while delivering significant operational efficiencies. Trusted by field service organizations around the world such as GE Appliances, LG, AIG, Allstate, and Siemens, ServicePower offers the only SaaS platform that helps companies efficiently manage both employed and contracted workforces

Trimble

Trimble

Trimble is transforming the way the world works by delivering products and services that connect the physical and digital worlds. Core technologies in positioning, modeling, connectivity and data analytics enable customers to improve productivity, quality, safety and sustainability. From purpose built products to enterprise lifecycle solutions, Trimble software, hardware and services are transforming industries such as agriculture, construction, geospatial and transportation

Zinier

Zinier

Zinier’s low-code field service automation platform empowers field service organizations with the combined power of humans and technology to keep our world up and running. Powered by AI, Zinier transforms how teams coordinate and execute work, so they can solve problems faster, fix things before they break, and maintain an agile infrastructure that evolves with their needs. Enterprises around the world use Zinier to reach their full potential, delivering always-on service, while future-proofing for the unexpected