Top 10 Field Service Solution Companies – 2021
Field service organizations were one of the heavily hit sectors in the wake of the COVID-19 pandemic. Many field service organizations were forced to shut down their operations and look for an alternative to offer customer service. However, every challenge brings an opportunity, and the sector has embraced it with open arms. Organizations are increasingly looking for alternative ways to offer their field services by leaning on leading-edge technologies. Today, the focus of field service organizations has shifted to predictive and proactive maintenance, and there is a lot more emphasis on digital diagnosis, claims, and customer service. There is also a swell in the usage of mobile applications and application programming interfaces (API) to improve service delivery.
Notably, automation is the essential growth driver for field service organizations today. It enables service representatives to work more productively and open up value-added selling opportunities. The advent of cloud-based solutions has increased the accessibility to key customer information and inventory data, enabling service representatives to provide more personal and enhanced customer service. Such software platforms also offer a diverse range of functions, including licensing history, customer interaction, technician scheduling, and much more.
Meanwhile, predictive maintenance is touted to be the future of field service. Leveraging artificial intelligence (AI), machine learning (ML), and data analytics, equipment failures can be predicted before they happen. It enables appropriate preventative measures to avoid unexpected failure and decrease maintenance costs.
While remote service is not a novel idea in field service, remote or contact-less service has become the front and center of the sector today. The advancements in AI, augmented reality (AR), and the internet of things (IoT) enable this seamlessly. In situations where contact-less services aren’t possible, organizations are also evaluating the feasibility of sending equipment to the customer’s location and give them a digital walk-through of the repair.
At this juncture, there is a variety of field service solution providers available in the market that cater to the different needs of organizations. To help them choose the solution provider that best fits their requirement, CIOReview has compiled a list of the 10 most promising field service solution providers. The enlisted companies are the frontrunners in the market that provide a wide span of features. Besides, the magazine also comprises insights from thought leaders in the sector on the industry trends, best practices, recent innovations, and their advice for aspiring CIOs.
We present to you CIOReview’s, “10 Most Promising Field Service Solution Providers – 2021.”