Cotap noticed that the existing ways of communication in field service still has room for improvement. For instance, e-mails, used at workplace, require constant checking for updates. “Since field service teams are expected to remain well-connected with their colleagues, while at the same time providing excellent customer service, they require a communication strategy that will help increase productivity. Mobile technology is the perfect option for delivering a better customer experience because it allows field service workers to get urgent questions answered without needing to pull out a laptop,” adds Patterson. The potential of mobile technology to transform the current field service is what inspired the firm to create its mobile apps for establishing quick and hassle-free connection at all levels of the field service sector.
In spite of several field-service apps, Cotap manages to stand out from the rest due to its unique characteristics. As an example, in field services, it is imperative to convey updates on late arrival, delay in delivery, outage reports or other minute details, which is often cumbersome.
“Cotap serves as an efficient way of communicating quick status updates without compromising on customer experience,” continues Patterson.
For example, L-3 Communications, a prime contractor in aerospace systems and national security solutions was in search of a system for distributing business-critical alerts to employee mobile devices. Their choice was Cotap, which has significantly improved the speed at which its mobile teams receive timely and critical information. Additionally, teams use Cotap to get after-hours IT and customer support, notify teams of critical or timely issues, communicate changes to processes and procedures across geographies, and to replace email for short or urgent messages.
Cotap’s uniqueness also lies in its keen focus on superior end-user experience which enables the firm to combine features that benefit users with the security measures required by contemporary enterprises. In addition, exceptional emphasis is placed on end-to-end security, Cotap encrypts data at rest and in transit and employs the latest security best practices such as multi-factor authentication.
In spite of several field-service apps, Cotap manages to stand out from the rest with its unique characteristics such as document, photo and video sharing and custom mobile alerts
Moving forward, Cotap is well prepared to go beyond simple mobile messaging–for example, the company is working on features such as live video streaming and voice capabilities for the field service industry.