The Evolution of Technology for Field Service

Ian Heidt, CEO, HouseCall Pro
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Ian Heidt, CEO, HouseCall Pro

Ian Heidt, CEO, HouseCall Pro

Recent Trends Shaping the Field Service Space

Going paperless is a popular shift across all industries, but particularly in field service. More and more field service professionals are ditching pen and paper in favor of technological solutions.

“To arm technicians with tools to complete business process on the spot, such as mobile apps that offer digital automation, eliminates administrative work and maximizes operational efficiency”

A major focus on efficiency is occurring in the field services space. The digital automation of administrative tasks is becoming increasingly prevalent. The use of technology solve business bottlenecks is gaining traction as businesses aim for the goal of increased operational efficiency.

Mobility will increase in the field services industry in 2016, with a rise in the use of mobile applications for field service management. Mobile apps will ease the transition from paper, streamline business processes, and boost productivity by making it possible to achieve more while out on the field.

Cloud-based systems are gaining momentum within the industry, as organizations abandon older systems. With all data stored in the cloud, updates can occur automatically across all devices, maximizing efficiency and increasing the speed that information is transferred within organizations.  

Technology to Combat Business Challenges

Field service organizations face the challenge of technology adoption. The learning curve in integrating new systems can be steep, depending on one’s technology proficiency, and can even seem insurmountable for some. To combat this issue, it is recommended to ensure that the program you implement comes with reliable and responsive customer support. Often, field service management solutions will only offer a limited amount of customer support, which can add additional stress to adopting a new program. Remember, there are tools available to ease the transition! Along with customer support, take advantage of training sessions, FAQ pages, knowledge bases, and tutorials, among other resources.  

Meeting the evolving needs of the field service industry while maintaining high functionality is like walking a tight rope. One strategy to achieve this goal is to act as quickly as possible in development, then fix any mistakes as they arise. Listening to customer feedback is essential to address and solve issues while preserving high performance. Keeping a finger on the pulse of the field service industry as well as the wants and needs of your customer base not only helps to ensure that your product is effective, but also that you are heading in the right direction in terms of development.

Importance of Data and Mobility in the Field Service Arena

It is important for field service organizations to choose the right platform to fit their needs. Many field service management solutions offer advanced data and analytics so that executives can gain an understanding of the organization’s performance and identify areas with room for improvement.

Mobility has pervaded the field service space like no other. How can organizations make use of this trend in providing more tool enhancements to maximize service productivity?

Mobility is key for field service management since much of the work is, of course, done out on the field. To arm technicians with tools to complete business process on the spot, such as mobile apps that offer digital automation, eliminates administrative work and maximizes operational efficiency. Further, mobile apps offer organizational connectivity, through built-in communication platforms that can increase the effectiveness of operations.

Future of Field Services Landscape

As technology advances, it is slowly transforming the field service industry. The future of the industry lies within cloud-based software platforms that store data securely, so that field service management systems can synch seamlessly and information can be updated in real time. While desktop applications remain due to their longevity in the industry, they are beginning to fade away in favor of the cloud. Field service organizations recognize the need for efficiency and thus are upgrading their software platforms to achieve this goal.

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