Effective Subcontractor Management for Field Service Delivery
Field Service organizations are encouraged to invest in their subcontractor network with a goal of making it a competitive differentiator that yields service excellence.
Embracing and embedding the third party contractor to make them feel like a valued partner and contributor to the overall customer experience is a key and area service organizations should focus.
This whitepaper focuses on building a good third party subcontractor by leveraging field service software. Key takeaways from this whitepaper:
Reasons for companies to consider the leveraging of third party contractors
Key challenges service organizations face with utilizing third party subcontractors
How to gain real-time visibility into the performance and activities of the third-party technician
Best-in-Class service organizations receive the necessary visibility into the subcontractor network by extending field service software and mobility tools to the third party providers.